We are independent & ad-supported. We may earn a commission for purchases made through our links.
Advertiser Disclosure
Our website is an independent, advertising-supported platform. We provide our content free of charge to our readers, and to keep it that way, we rely on revenue generated through advertisements and affiliate partnerships. This means that when you click on certain links on our site and make a purchase, we may earn a commission. Learn more.
How We Make Money
We sustain our operations through affiliate commissions and advertising. If you click on an affiliate link and make a purchase, we may receive a commission from the merchant at no additional cost to you. We also display advertisements on our website, which help generate revenue to support our work and keep our content free for readers. Our editorial team operates independently of our advertising and affiliate partnerships to ensure that our content remains unbiased and focused on providing you with the best information and recommendations based on thorough research and honest evaluations. To remain transparent, we’ve provided a list of our current affiliate partners here.
Software

Our Promise to you

Founded in 2002, our company has been a trusted resource for readers seeking informative and engaging content. Our dedication to quality remains unwavering—and will never change. We follow a strict editorial policy, ensuring that our content is authored by highly qualified professionals and edited by subject matter experts. This guarantees that everything we publish is objective, accurate, and trustworthy.

Over the years, we've refined our approach to cover a wide range of topics, providing readers with reliable and practical advice to enhance their knowledge and skills. That's why millions of readers turn to us each year. Join us in celebrating the joy of learning, guided by standards you can trust.

What is ITIL® Infrastructure?

By C. Martin
Updated: May 16, 2024
Views: 6,746
Share

The term ITIL® infrastructure refers to a documented set of processes and guidelines for managing information technology operations, development projects, and infrastructure. ITIL® stands for Information Technology Infrastructure Library. Both the terms "IT Infrastructure Library" and "ITIL®" are registered trademarks that belong to the United Kingdom Office of Government Commerce (OGC). ITIL® best practices and processes are, however, used internationally by many organizations and corporations.

The documentation for the ITIL® infrastructure consists of five main areas: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each of these areas is documented in a comprehensive manual published by the OGC, also known as the ITIL® infrastructure library "core OGC titles" for ITIL® service delivery. The core OGC titles are intended to provide instruction and guidance for companies and individuals wishing to adhere to best practice in ITIL® management. It is expected that the material in the manuals will be adapted and interpreted by the user to fit the specific project or operation that is intended to be ITIL® compliant.

The first and central title in the ITIL® library is the Service Strategy manual. This volume emphasizes the importance of aligning information technology (IT) with business goals and ensuring that all aspects of the service lifecycle are designed and delivered in such a way as to meet client or end user needs. Some important topics that are covered in the Service Strategy manual include business case development, market analysis, service level agreements, and service provider types.

The Service Design volume of the ITIL® infrastructure is the second book in the series. It provides guidelines for how to manage IT architecture and policies to design appropriate IT solutions and services. Key topics discussed in this volume include the management of capacity and availability, IT security, and supplier management.

Service Transition, the third core volume, and Service Operation, the fourth volume, give guidance that may be used by IT managers on a day to day basis in the business operational environment. Service Transition concentrates on processes for best practice in change management, release management, and risk assessment. Service Operation documents controls and management processes for best practice service support and service delivery.

Continual Service Improvement is the final volume of the ITIL® infrastructure. It emphasizes the need for continual improvement in IT operations and service delivery. The goal of the processes in this final volume is to ensure that the IT operation continually realigns to changing business needs.

Share
EasyTechJunkie is dedicated to providing accurate and trustworthy information. We carefully select reputable sources and employ a rigorous fact-checking process to maintain the highest standards. To learn more about our commitment to accuracy, read our editorial process.
Discussion Comments
Share
https://www.easytechjunkie.com/what-is-itil-infrastructure.htm
Copy this link
EasyTechJunkie, in your inbox

Our latest articles, guides, and more, delivered daily.

EasyTechJunkie, in your inbox

Our latest articles, guides, and more, delivered daily.